books for creative kids
FAQ

SHIPPING  |  PAYMENTS  |  RETURNS & EXCHANGES  
ABOUT OUR PRODUCTS  |  WHOLESALE   |  PRIVACY POLICY 


SHIPPING

Do you ship to my country?
Yes, we ship worldwide!

How does my order ship?
All orders are shipped via USPS.

How much is shipping?
You can calculate your shipping cost before checkout. Please note, this cost does not include customs and/or duties for international orders.

When will I receive my order?
We process orders from our office in Brooklyn, New York within two business days. The delivery date of your order depends on the destination address.

Can I receive an order overnight?
At this time, we aren’t offering overnight shipping. If you’d like to receive an order ASAP, we suggest visiting one of our local or online retailers. Please visit our Find a Retailer page.

Can I track my order?
Yes. After your order is processed, you’ll receive an email with shipping confirmation and tracking number.

PAYMENTS

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

When will I be charged?
The full amount will be charged when the order is placed.

How do I use my Home Grown Books gift card?
Enter your code at the checkout process, and hit the "Apply" button and your discount will be shown.

Who pays for customs and/or import charges?
You will be responsible for any import duties, taxes, and charges in connection to your purchase.


RETURNS & EXCHANGES

What is your return policy?
If you are not satisfied with your purchase, we accept returns or exchanges within 15 days on unused items in their original packaging purchased through homegrownbooksnyc.com.

Contact us by email at info@homegrownbooksnyc.com to make sure your items are eligible for a return or exchange. Please note, gift cards are exempt from this.

If you can't find what you are looking for, please contact us at info@homegrownbooksnyc.com


ABOUT OUR PRODUCTS

What are the board books made from?
Our books are printed on 100% recycled paperboard with an aqueous coating.

What are the book packs made from?
The box and books are made with wind power and printed on recycled paper with no VOC vegetable inks.

Where are the books produced?
All books are printed locally in New York.

What about the knit cats?
The knit cats are lovingly crafted in Bolivia by a women’s fair trade collective. Made from 100% alpaca, the cats are made individually by the hands of skilled artists and are not factory produced, therefore every cat is unique. Slight size, color, and knitting variations are characteristic of the technique used in the creation of this piece.


WHOLESALE

If you’re a retailer and interested in carrying Home Grown Books, contact Perseus Books at orderentry@perseusbooks.com or (800) 788-2123. Have another question? Send us a message through our Contact Page.

 

PRIVACY POLICY

What do we do with your information?
The security of your personal information is important to us. We follow industry standards to best protect the personal information submitted to us, and to guard that information against loss, misuse, or alteration. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

What happens when I use my credit card?
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and then quickly deleted. All direct payment gateways adhere to the industry standards in a joint effort of all major credit card companies.

Third party services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies
A cookie is a piece of data transferred by us to your hard drive that allows our system to recognize your browser on subsequent visits to this site. We may use cookies to enable us to track and target your interests, and to enhance your experience on this site. Cookies are not linked to personally identifiable information.

If you have any questions about the Policy or our privacy practices, please contact us by email at info@homegrownbooksnyc.com.

TERMS OF SERVICE
This website is operated by Home Grown Books. Your use of our website and shop constitutes your agreement to follow these terms and be bound by them.

PRIVACY POLICY
By using this site, you consent to our collection and use of Personal Information as discussed in our Privacy Policy, which is hereby incorporated into these Terms.

ONLINE STORE TERMS
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s general application, which is stored in a secure server behind a firewall. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation will result in an immediate termination of your Services.

PROHIBITED USES
HomeGrownBooksNYC.com is intended to provide information and services for your personal use. We grant you a limited, nonexclusive, revocable license to make personal and non-commercial use of the Site. This license does not include the right to modify, reproduce, copy, or resell any of the content of the Site; to bypass any technical measures used to prevent or restrict access to any portion of the Site; to use any data mining, robots, or similar automated data gathering and extraction tools to access the Site; to violate or attempt to violate the security of the Site; or to interfere with or attempt to interfere with the proper working of the Site. You agree to use this Site only for lawful purposes and in accordance with these Terms. You acknowledge that your use of this site is at our sole discretion, and your license to use the site may be terminated by us at any time. We reserve the right, in our sole discretion, to refuse service to anyone and to block or prevent your future access to and use of this site. Trademarks and Copyrights The trademarks, trade dress, logos, and service marks displayed on this Site are owned by Home Grown Books. Nothing contained on this Site may be construed as granting, by implication, estoppel, or otherwise, any right or license to use any trademark. All content on the Site, including without limitation text, photographs, graphics, layout, and design, is owned Home Grown Books has been granted permission to use the content.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall HomeGrownBooks, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Home Grown Books and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. CHILDREN These Terms and Conditions do not permit the use of this site by, or the sale of merchandise or services to, persons under 18 years of age, nor do these Terms and Conditions contemplate the collection of information from, or relating to, persons under 18 years of age.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@homegrownbooksnyc.com.

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